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Close the customer feedback loop with a survey platform for SaaS.


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Pricing Plans


Ideal for SaaS companies looking to close the customer feedback loop with on-brand microsurveys.


Ideal for companies looking to drive growth with perfectly timed & personalized survey campaigns.


Ideal for companies looking to gather customer feedback at scale throughout the entire user’s journey.

Usage-based Pricing
per month (starting)
$948 paid yearly
Usage-based Pricing
per month (starting)
$2,388 paid yearly
Usage-based Pricing
Upon request
(yearly billing)

Minimum of 5,000 active users

Minimum of 5,000 active users


  • Get started in minutes with our NPS, CSAT, CES, and PMF survey templates
  • Fully customize your surveys
  • Segment your users
  • Shareable survey links
  • Email surveys
  • Recurring surveys
  • Slack & email alerts
  • Zapier & Integromat integration
  • Unlimited survey responses


  • All prior features, plus...
  • Track user events
  • Two-way data sync with Segment.com
  • Advanced segmentation & targeting
  • Unlimited reporting dashboards
  • Webhooks
  • Hidden fields


  • All prior features, plus...
  • Run any number of survey campaigns (NPS, CSAT, CES, PMF, product feedback, ...) simultaneously
  • Unlimited team members, SSO and fine grained access rights
  • Full white-label survey design
  • Multi language surveys
  • Yearly contract with dedicated support representative, concierge service and consulting
  • Custom MAUs limits


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App description

Get more responses with our highly configurable in-app survey widgets, automate actions based on answers, and quickly find gaps in the understanding of your users. We understand exactly what your SaaS requires for sustainable growth. Unlike generic survey tools, Refiner was designed from the ground up to meet the needs of ambitious SaaS companies. Go beyond basic customer satisfaction surveys and create tailored micro-surveys to find new growth opportunities. You never get a full picture of your customers and users with analytics. But coupled with surveys, it will give you superpowers. Trigger the right surveys at the exact right moment to gather the most accurate insights and stay ahead of the competition with well-defined priorities. Learn what your favorite customers have in common and how you can acquire more of them. Synchronize survey data with your CRM to keep customer information up-to-date and never miss an opportunity to profile, upsell, and nurture your customers. Getting the most out of surveys for your SaaS isn’t the easiest thing. That’s why we are here to help you every step of the way.