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Help Scout

Help Scout logo
Help Scout

Simple to start, powerful to grow, and proven to build better customer relationships.


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Pricing Plans


Reporting, automation, and integrations for support teams.


Advanced features and reporting for teams at scale.


Personalized service and enterprise security for large teams.

Per-user Pricing
per user per month
$240 paid yearly
Per-user Pricing
per user per month
$420 paid yearly
Per-user Pricing
Upon request
(yearly billing)


  • 3 Mailboxes, 1 Docs site
  • Beacon with live chat
  • Proactive Messages
  • Customer Properties
  • Reports
  • Automated Workflows
  • API and 50+ integrations


  • All prior features, plus...
  • 10 Mailboxes, 1 Docs site
  • Custom Fields
  • Teams
  • Salesforce, Jira, HubSpot Apps
  • HIPAA Compliance
  • SSO/SAML Authentication
  • Advanced Permissions


  • All prior features, plus...
  • Unlimited Mailboxes
  • Unlimited Docs sites
  • Flexible Users for one low price
  • Concierge onboarding services
  • Dedicated account manager
  • Enterprise security and SSO


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App description

Help Scout is an all in one customer service platform that helps small businesses, growing startups and non-profit organisations to manage customer relationships. The platform provides a shared space to all customers where they can receive information through emails. Businesses can post helpful articles on their website so that customers can resolve problems on their own. Integrated live chat sessions with customers help businesses collect feedback and make further strategies accordingly. Help Scout also maintains reports about relevant business operations. Users can filter, export and access the information within a couple of clicks. The platform allows users to integrate 50+ tools from their everyday use into the workflow, making it more efficient and familiar. To ensure appropriate protection, Help Scout uses advanced security features like SSO, SAML authentication, IP address restriction and HIPAA compliance. Help Scout aims to empower businesses with tools that can help people in the most humane way possible.