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Freshdesk Support Desk

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Freshworks
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Description

Engage in more meaningful conversations every day, across every channel, with every customer.

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Pricing Plans

Free

For getting started.

Growth

For fast growth.

Pro

For high performance.

Enterprise

For Enterprise-grade support.

Per-user Pricing
$0
per agent per month
paid monthly
Per-user Pricing
$18
per agent per month
paid monthly
Per-user Pricing
$59
per agent per month
paid monthly
Per-user Pricing
$95
per agent per month
paid monthly

Features

  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • Team Collaboration

Features

  • All prior features, plus...
  • Automation
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom Email Server
  • Custom Ticket Views
  • Ticket Fields & Status
  • Customer Fields
  • Custom SSL

Features

  • All prior features, plus...
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custom Apps

Features

  • All prior features, plus...
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot
  • Includes 5000 bot sessions/month
  • Assist Bot
  • Auto-triage
  • Article Suggester
  • Robo Assist
  • Canned Response Suggester
  • Multiple products (Unlimited)
  • Social Signals

Reviews

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