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Freshdesk Support Desk

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Engage in more meaningful conversations every day, across every channel, with every customer.


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Pricing Plans


For getting started.


For fast growth.


For high performance.


For Enterprise-grade support.

Per-user Pricing
per agent per month
$0 paid yearly
Per-user Pricing
per agent per month
$180 paid yearly
Per-user Pricing
per agent per month
$588 paid yearly
Per-user Pricing
per agent per month
$948 paid yearly


  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • Team Collaboration


  • All prior features, plus...
  • Automation
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom Email Server
  • Custom Ticket Views
  • Ticket Fields & Status
  • Customer Fields
  • Custom SSL


  • All prior features, plus...
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custom Apps


  • All prior features, plus...
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot
  • Includes 5000 bot sessions/month
  • Assist Bot
  • Auto-triage
  • Article Suggester
  • Robo Assist
  • Canned Response Suggester
  • Multiple products (Unlimited)
  • Social Signals


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App description

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents.