Zendesk for Service
Zendesk
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk for Service
Zendesk
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Select a tier...
Pricing Plans
Suite Team
Suite Growth
Suite Professional
- $49
- per agent per month
- $588 paid yearly
- $79
- per agent per month
- $948 paid yearly
- $99
- per agent per month
- $1,188 paid yearly
Features
- Industry-leading ticketing system
- Messaging across web, mobile and social
- Email, voice, SMS, and live chat support
- Help center - SINGLE
- Easy-to-set up automations & workflows
- AI-powered automated answers - UP TO 50
- Unified agent workspace
- Out-of-the-box reporting and analytics
- Data and file storage - STANDARD
- 1,000+ apps and integrations - PREBUILT
- Robust APIs - STANDARD RATE LIMIT
- Online, email, and phone support from the Zendesk team
- Onboarding and adoption guidance
Features
- All prior features, plus...
- Help center - MULTIPLE
- AI-powered automated answers - UP TO 100
- Data and file storage - INTERMEDIATE
- 1,000+ apps and integrations - PREBUILT & CUSTOM
- Robust APIs - ADVANCED RATE LIMIT
- Self-service customer portal
- AI-powered knowledge management
- Customizable ticket layouts
- Light access licenses - UP TO 50
- Service Level Agreement (SLA) management
- Multilingual support and content
Features
- All prior features, plus...
- AI-powered automated answers - UP TO 500
- Light access licenses - UP TO 100
- Conversation routing based on agent skill
- Integrated community forums
- Private conversation threads
- Customizable and shareable dashboards
- Advanced voice capabilities
- Data Location Options
- HIPAA compliance
- Events Connector for Amazon Web Services
Reviews
App description
Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy on your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package. Offer support in ways that are convenient for your customers, so it's simple for them to get the answers they need. Help your agents, admins and internal teams do their best work. Zendesk offers robust out-of-the-box tools that are quick to set up and easy to use.