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Zendesk for Service

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Zendesk
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Description

Zendesk provides the complete customer service solution that’s easy to use and scales with your business.

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Pricing Plans

Suite Team

Suite Growth

Suite Professional

Per-user Pricing
Not offered
(monthly billing)
Per-user Pricing
$79
per agent per month
$948 paid yearly
Per-user Pricing
$99
per agent per month
$1,188 paid yearly

Features

  • Industry-leading ticketing system
  • Messaging across web, mobile and social
  • Email, voice, SMS, and live chat support
  • Help center - SINGLE
  • Easy-to-set up automations & workflows
  • AI-powered automated answers - UP TO 50
  • Unified agent workspace
  • Out-of-the-box reporting and analytics
  • Data and file storage - STANDARD
  • 1,000+ apps and integrations - PREBUILT
  • Robust APIs - STANDARD RATE LIMIT
  • Online, email, and phone support from the Zendesk team
  • Onboarding and adoption guidance

Features

  • All prior features, plus...
  • Help center - MULTIPLE
  • AI-powered automated answers - UP TO 100
  • Data and file storage - INTERMEDIATE
  • 1,000+ apps and integrations - PREBUILT & CUSTOM
  • Robust APIs - ADVANCED RATE LIMIT
  • Self-service customer portal
  • AI-powered knowledge management
  • Customizable ticket layouts
  • Light access licenses - UP TO 50
  • Service Level Agreement (SLA) management
  • Multilingual support and content

Features

  • All prior features, plus...
  • AI-powered automated answers - UP TO 500
  • Light access licenses - UP TO 100
  • Conversation routing based on agent skill
  • Integrated community forums
  • Private conversation threads
  • Customizable and shareable dashboards
  • Advanced voice capabilities
  • Data Location Options
  • HIPAA compliance
  • Events Connector for Amazon Web Services

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