🛠️ 🚧 Under construction. Have a look!

Zoho Desk

Zoho logo
Zoho
reviews
|
Description

Omnichannel customer service software to delight and retain customers.

Loading...

Select a tier...

Compare plans

Pricing Plans

Free

Standard

Professional

Enterprise

Per-user Pricing
$0
per user per month
paid monthly
Per-user Pricing
$20
per user per month
paid monthly
Per-user Pricing
$35
per user per month
paid monthly
Per-user Pricing
$50
per user per month
paid monthly

3 Free Agents

Features

  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24x5 Email Support

Features

  • All prior features, plus...
  • Social & Community Channels
  • Product-based Ticket Management
  • Help Center Themes Gallery
  • Public Knowledge Base
  • SLAs & Escalations
  • Workflow, Assignment & Supervise Rules
  • Customer Happiness Ratings
  • Reports & Dashboards
  • Work Modes for Tickets
  • Marketplace Extensions & Integrations
  • ASAP - Embeddable Self-service
  • 24x5 Phone Support
  • Add-On ( $6/Light Agent/Month)

Features

  • All prior features, plus...
  • Multi-Department Ticketing
  • Team Management
  • Telephony
  • Automatic Time Tracking
  • Blueprint - Basic Process Management
  • Round Robin Ticket Assignment
  • Agent Collision
  • Tasks, Events & Call Activities
  • Ticket Templates
  • Private Marketplace Extensions
  • SLA Dashboards
  • Ticket Sharing
  • Mobile SDKs
  • 24x5 Chat Support
  • Add-On ( $6/Light Agent/Month)

Features

  • All prior features, plus...
  • Live Chat
  • Zia - Artificial Intelligence
  • Help Center Customization
  • Multi-brand Help Center
  • Advanced Process Management
  • Custom Functions
  • Multi-level IVR
  • Global Reports & Dashboards
  • Scheduled Reports
  • Contract Management
  • Validation Rules
  • Layout Rules
  • Field Watching
  • Multiple Business Hours & Holidays
  • Role-based Data Sharing
  • 50 Light Agents
  • Add-On ( $6/Light Agent/Month)

Reviews

Why only video?
Be the first to leave a review for this app!