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Pricing Plans
Free
Standard
Professional
Enterprise
Per-user Pricing
- $0
- per user per month
- $0 paid yearly
Per-user Pricing
- $14
- per user per month
- $168 paid yearly
Per-user Pricing
- $23
- per user per month
- $276 paid yearly
Per-user Pricing
- $40
- per user per month
- $480 paid yearly
3 Free Agents
Features
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
Features
- All prior features, plus...
- Social & Community Channels
- Product-based Ticket Management
- Help Center Themes Gallery
- Public Knowledge Base
- SLAs & Escalations
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Work Modes for Tickets
- Marketplace Extensions & Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( $6/Light Agent/Month)
Features
- All prior features, plus...
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Ticket Templates
- Private Marketplace Extensions
- SLA Dashboards
- Ticket Sharing
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( $6/Light Agent/Month)
Features
- All prior features, plus...
- Live Chat
- Zia - Artificial Intelligence
- Help Center Customization
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validation Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( $6/Light Agent/Month)
Reviews
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App description
It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance.