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Front

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Front
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Description

Front is your hub for all things customer communication.

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Pricing Plans

Starter

For growing businesses with under 10 teammates that need a shared view of conversations.

Prime

For small teams looking to scale and optimize their customer communication.

Enterprise

For sophisticated organizations that require streamlined administration and centralized controls.

Per-user Pricing
$19
per person per month
$228 paid yearly
Per-user Pricing
$49
per person per month
$588 paid yearly
Per-user Pricing
Upon request
(yearly billing)

Features

  • Connect unlimited email, SMS, and social media accounts to Front
  • Assign, comment, and @mention
  • Enable most integrations (except CRM, Voice) and build your own
  • Use basic rule templates to move, tag, and archive messages

Features

  • All prior features, plus...
  • Enable any integration
  • Build custom rules
  • Automate workflows with SLAs and advanced workflow templates
  • Measure response times, inbox volume, and trends with analytics

Features

  • All prior features, plus...
  • Streamline administration with centralized controls
  • SAML-based single sign on (SSO)
  • Designated account team
  • Tailored onboarding services

Reviews

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App description

Front is an efficient yet easy to follow help desk software, which is available in both SaaS as well as Web-based version.It can be run on multiple platforms like Mac, Windows, Android and iOS. The software enables you to select owners for every messages, take care of customer complaints faster via shared drafts and comments, automate replies with rules, exceed customer SLAs etc. The tool allows clustering all communication channels in one places like Twitter, phone calls, email support, chat, Facebook and more. For using this software one does not require undergoing any sort of training. Front comes featured with automated routing, incident management, ticket management etc.