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Dixa

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Dixa
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Description

Unite all your channels in one interface for an exceptional customer and agent experience. Make the most of every conversation.

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Pricing Plans

Starter

Transform your customer experience. Delight your customers and increase loyalty.

Advanced

Realize the value of Customer Friendship globally. Perfect for distributed and fully-empowered service teams.

Unlimited

Great for multiple in-house or outsourced teams who need an enterprise-grade platform that drives business outcomes.

Quote Pricing
Upon request
(yearly billing)
Quote Pricing
Upon request
(yearly billing)
Quote Pricing
Upon request
(yearly billing)

Features

  • Unified customer conversations
  • A single, searchable timeline
  • Intelligent routing

Features

  • All prior features, plus...
  • Language detection and language-based routing
  • Conversational assistant
  • CSAT surveys
  • Callback option
  • CRM integration
  • Bulk actions
  • Seamless management

Features

  • All prior features, plus...
  • Routing and prioritization
  • Advanced automation
  • High-limit bulk actions
  • Sandbox access
  • Contextual and customizable Knowledge Base

Reviews

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App description

The customer service platform that anticipates customer needs and empowers you to meet them. Seamless conversations in every channel. Intelligent routing matches customers with the right agent. Enriched customer data and history for intuitive and contextual service. Automations and smart capabilities. Unified view of conversational timelines across all channels. Deep knowledge base for suggestions and in-app guidance. Quick roll-out, onboarding & training. Team overview dashboard of all agents and open queries. Advanced yet easy-to-apply integrations. Our all-in-one, intelligent platform, equips customer service agents with everything they need to deliver an exceptional customer experience across all touchpoints.