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Freshchat

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Freshworks
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Description

Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.

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Pricing Plans

Free

For getting started.

Growth

For fast growth.

Pro

For high performance.

Enterprise

For enterprise-grade support.

Per-user Pricing
$0
per user per month
paid monthly
Per-user Pricing
$18
per user per month
paid monthly
Per-user Pricing
$47
per user per month
paid monthly
Per-user Pricing
$83
per user per month
paid monthly

Up to 100 agents

Up to 2000 bot sessions/month

Up to 3000 free bot sessions/month

Up to 5000 free bot sessions/month

Features

  • 100 agents
  • Chatbots
  • Chatbot Analytics
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • 10K MUV/account
  • Shopify

Features

  • All prior features, plus...
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent

Features

  • All prior features, plus...
  • Auto-resolve
  • Team Performance Report
  • CSAT Survey & Report
  • Multilingual Support
  • WhatsApp Business
  • 300K MUV/agent
  • Apple Business Chat
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations
  • Agent Availability Report
  • Roles and Permissions
  • Conversation APIs

Features

  • All prior features, plus...
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent

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