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Freshchat Messaging

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Freshchat helps you deliver effortless, personalized customer service using a blend of bot and human assistance across familiar channels.


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Pricing Plans


For getting started.


For fast growth.


For high performance.


For enterprise-grade support.

Per-user Pricing
per agent per month
$0 paid yearly
Per-user Pricing
per agent per month
$180 paid yearly
Per-user Pricing
per agent per month
$468 paid yearly
Per-user Pricing
per agent per month
$828 paid yearly

Up to 100 agents

Up to 2000 bot sessions/month

Up to 3000 free bot sessions/month

Up to 5000 free bot sessions/month


  • 100 agents
  • Chatbots
  • Chatbot Analytics
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • 10K MUV/account
  • Shopify
  • 10K MUV/account


  • All prior features, plus...
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent


  • All prior features, plus...
  • Auto-resolve
  • Team Performance Report
  • CSAT Survey & Report
  • Multilingual Support
  • WhatsApp Business
  • 300K MUV/agent
  • Apple Business Chat
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 300K MUV/agent


  • All prior features, plus...
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent


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App description

Freshdesk Messaging (Formerly Freshchat) is the modern messaging solution that delivers effortless customer service for the digital-first customer across messaging channels. The software offers Smarter Conversations and Self-service tool to resolve queries across first and third party messaging platforms. The Best-in-class AI chatbots used to increase customer engagement and scale customer service. It supports 33+ languages to customize messenger in the language of your choice. Measure productivity metrics in real-time with reports to automate business workflows.