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Freshworks CRM

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Freshworks
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Description

With Freshworks CRM, your team can now use AI-based lead scoring, phone, email, activity capture, and more.

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Pricing Plans

Free

Get sales teams organized and engage leads fast with built-in chat, email, and phone.

Growth

Powerful CRM automation to help growing sales teams avoid repetitive work and spend more time selling.

Pro

Everything you need to manage multiple sales teams and grow revenue like a pro.

Enterprise

CRM your way with advanced customization, governance, and controls.

Per-user Pricing
$0
per user per month
paid monthly
Per-user Pricing
$18
per user per month
paid monthly
Per-user Pricing
$47
per user per month
paid monthly
Per-user Pricing
$83
per user per month
paid monthly

Features

  • Contact Management
  • Account Management
  • Contact Lifecycle Stages
  • Activity Timeline
  • Tasks, Appointments, and Notes
  • Rename Modules
  • Deal Management
  • Data Import and Export
  • Migration from other CRMs
  • Built-in Phone
  • Buy Local and Toll-free Numbers
  • Inbound Caller ID
  • Chat Widget
  • Topics
  • Mobile SDKs
  • Classic Forms
  • Smart Forms
  • Website Tracking
  • Record Scope
  • Role-based Access
  • 24x5 Support
  • Mobile App for Android and iOS
  • Contact, Account, and Deal Management
  • Voice Notes
  • Book Uber
  • Google Maps
  • Caller ID

Features

  • All prior features, plus...
  • Basic Segmentation
  • Custom Fields: Basic Limits
  • Profile avatar for Contact/Account
  • Record Tags
  • Product Catalog
  • Workflows - 20
  • Visual Sales Pipelines
  • Collaboration with Slack
  • Rotten Deals
  • File Storage - 2 GB per user
  • Two-way Email Sync
  • Sales Sequences (per user) - 5
  • Sales Seqeuences Email Limit (per user) - 500/day
  • Personalized Bulk Emails (per user) - 250/day
  • Team Inbox
  • Call Masking
  • Call Recording
  • Voicemails and Voicemail Drop
  • Basic Call Queues
  • Chat Assignment Rules
  • Canned Response
  • Private Notes
  • FAQs
  • SMS Integration
  • Facebook Messenger Integration
  • Predictive Contact Scoring
  • US, EU, IN, ANZ Data Centers
  • Default Reports
  • Custom Reports
  • API Access - 1000/account/hr
  • Freshworks Marketplace
  • Check-in
  • Automatic Call Logging
  • Workflows - $5
  • Phone Credits - Starts from $25

Features

  • All prior features, plus...
  • Behavioral Segmentation
  • Offline Events
  • Custom Sales Activities
  • Activity Home Dashboard
  • Workflows - 50
  • Time-based Workflows
  • Custom Fields: Advanced (Formula Fields, Lookup Fields)
  • Auto-assignment rules for Contacts, Accounts, Deals - 50 per module
  • Email Template Tags
  • Multiple Sales Pipelines - 10
  • Sales Goals
  • Sales Teams - Limit 50
  • File Storage - 5 GB per user
  • Recycle Bin
  • Sales Sequences (per user) - 10
  • Sales Seqeuences Email Limit (per user) - 1,000/day
  • Personalized Bulk Emails (per user) - 1,000/day
  • Advanced Call Queues
  • Bring Your Own Carrier (BYOC)
  • Conference Calling
  • Chat Auto-resolve Rules
  • IntelliAssign
  • Chat Campaigns
  • WhatsApp Integration
  • Apple Business Chat Integration
  • Lead Gen Bot
  • Smart Matches (Deduplication)
  • Answer Bot
  • Deal Insights
  • Out-of-office Detection
  • Custom Roles - 50
  • Territory Management
  • API Access - 2000/account/hr
  • Offline

Features

  • All prior features, plus...
  • Auto Profile Enrichment
  • Sales and Marketing Home Dashboard
  • Workflows - 100
  • Auto-assignment rules for Contacts, Accounts, Deals - 100 per module
  • Custom Modules - 10
  • Advanced CRM Customization
  • Sales Forecasting
  • Deal Teams
  • Sales Teams - Limit 100
  • File Storage - 100 GB per user
  • Sales Sequences (per user) - 25
  • Sales Seqeuences Email Limit (per user) - 2,000/day
  • Personalized Bulk Emails (per user) - 5,000/day
  • Holiday Routing
  • Call Recording Opt-in and Opt-out
  • Queue Callback (Virtual Hold)
  • Warm Transfer
  • Forecasting Insights
  • Custom Roles - 100
  • Field-level Permissions
  • Audit Logs
  • Advanced Metrics
  • API Access - 5000/account/hr
  • Dedicated Account Manager

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